GET SUPPORT

Prokon Software Consultants offers FREE support to all of our current customers

Submit your question to Prokon support staff via our Support Portal. You can track the progress on your support request and view your past requests online.

You are welcome to contact our support team for telephone support.

Monday – Friday
08:00 – 17:00

+27 12 346 2231

You are welcome to contact our support team via email. We will respond to you request within 24 hours. All support requests received by email all automatically recorded in Deskpro.

Our Support Portal has many articles written by our support team that discuss common questions posed by users.

Through TeamViewer you can grant a Prokon staff member remote access to your computer to help solve an installation or technical problem.

What is TeamViewer?

TeamViewer is a proprietary computer software package for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. While the main focus of the application is remote control of computers, collaboration and presentation features are included. When TeamViewer is started on a computer, it generates a partner ID and password. The Support Specialist requires the client’s ID and password to gain control over his computer.

TeamViewer offers:

  • Remote control
  • Desktop sharing
  • File transfer
  • Windows, Mac OS X, Linux, iOS and Android
  • User access via web browser
  • No installation required

Are you eligible for FREE Support?

Rental Agreement

If you have an annual rental agreement.

Purchased or Upgraded

If you purchased or upgraded your Prokon software less than 12 months ago.

Maintenance Agreement

If you have a maintenance agreement for your purchased Prokon software.

Trail License

If you are currently using a Prokon trial license.

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